{"id":332,"date":"2022-06-10T15:04:06","date_gmt":"2022-06-10T06:04:06","guid":{"rendered":"https:\/\/www.nissin-ion.co.jp\/en\/?page_id=332"},"modified":"2022-10-18T14:20:28","modified_gmt":"2022-10-18T05:20:28","slug":"cus","status":"publish","type":"page","link":"https:\/\/www.nissin-ion.co.jp\/en\/prd\/cus\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n
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Nissin Ion Equipment has service centers that are close to our customers both in Japan and worldwide in order to ensure that the equipment purchased from us by our customers is always used in optimal condition. At these service centers, fast, dependable customer support is provided by service engineers who have expert knowledge and abundant experience.<\/p>\n\n\n\n

Nissin Ion Equipment has service centers that are close to our customers both in Japan and worldwide in order to ensure that the equipment purchased from us by our customers is always used in optimal condition. At these service centers, fast, dependable customer support is provided by service engineers who have expert knowledge and abundant experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Main Services<\/h2>\n\n\n\n
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Periodic inspection services<\/p>\n

We provide a periodic maintenance inspection service for equipment purchased from us.
\nFor preventative maintenance and optimal performance of your equipment, it is essential that it undergo maintenance inspections and overhauls to keep it in top condition. Our professional staff will provide detailed advice and apply their reliable technical skills toward working on your equipment in accordance with your preferred maintenance plan and budget.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
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Equipment relocation service<\/p>\n

We provide services for relocating your equipment either within the customer\u2019s plant or between plants. This services is performed by staff members who are familiar with handling heavy items, vacuum precision equipment, and high-voltage equipment.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
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Equipment modification and upgrade services<\/p>\n

You can consult with us regarding modifications and upgrades to the equipment that you have purchased from us in the past, to improve productivity and performance in accordance with needs of modern devices on the basis of the latest technology and data or to take care of discontinued equipment and EOL issues (upgrade modifications).<\/p>\n <\/div>\n<\/div>\n\n\n

\n
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Emergency repair services<\/p>\n

To handle urgent problems that occur with your equipment purchased from us, we have an on-site and on-call system with dedicated service personnel who provide prompt and appropriate troubleshooting. In the event that repairs are needed we will also make every effort to restore the equipment as quickly as possible by shipping emergency repair parts if necessary.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
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Part supply service<\/p>\n

We rapidly provide our company\u2019s genuine, high-quality parts, which are most suitable for operating your equipment purchased from us, in response to customer needs, both in Japan and overseas.<\/p>\n <\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n
\n

Periodic inspection services<\/p>\n

We provide a periodic maintenance inspection service for equipment purchased from us.
\nFor preventative maintenance and optimal performance of your equipment, it is essential that it undergo maintenance inspections and overhauls to keep it in top condition. Our professional staff will provide detailed advice and apply their reliable technical skills toward working on your equipment in accordance with your preferred maintenance plan and budget.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
\n

Equipment relocation service<\/p>\n

We provide services for relocating your equipment either within the customer\u2019s plant or between plants. This services is performed by staff members who are familiar with handling heavy items, vacuum precision equipment, and high-voltage equipment.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
\n

Equipment modification and upgrade services<\/p>\n

You can consult with us regarding modifications and upgrades to the equipment that you have purchased from us in the past, to improve productivity and performance in accordance with needs of modern devices on the basis of the latest technology and data or to take care of discontinued equipment and EOL issues (upgrade modifications).<\/p>\n <\/div>\n<\/div>\n\n\n

\n
\n

Emergency repair services<\/p>\n

To handle urgent problems that occur with your equipment purchased from us, we have an on-site and on-call system with dedicated service personnel who provide prompt and appropriate troubleshooting. In the event that repairs are needed we will also make every effort to restore the equipment as quickly as possible by shipping emergency repair parts if necessary.<\/p>\n <\/div>\n<\/div>\n\n\n

\n
\n

Part supply service<\/p>\n

We rapidly provide our company\u2019s genuine, high-quality parts, which are most suitable for operating your equipment purchased from us, in response to customer needs, both in Japan and overseas.<\/p>\n <\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

For more information about our services or to request other services,
please contact our sales representatives directly or use the email service below.<\/p>\n\n\n\n

Sales Group
4F Grand Kyoto, 75 Nishikujo Higashihieijo-cho, Minami-ku, Kyoto 601-8438
Tel +81-75-632-9812 Fax +81-75-632-9701<\/p>\n\n\n

\n
\n <\/i>Contact us by email<\/a>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nissin Ion Equipment has service centers that are close to our customers both in Japan and worldwide in order to ensure that the equipment purchased from us by our customers is always used in optimal condition. At these service centers, fast, dependable customer support is provided by service engineers who have expert knowledge and abundant experience. Nissin Ion Equipment has service centers that are close to our customers both in Japan and worldwide in order to ensure that the equipment purchased from us by our customers is always used in optimal condition. At these service centers, fast, dependable customer support is provided by service engineers who have expert knowledge and […]<\/p>\n","protected":false},"author":2,"featured_media":347,"parent":44,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-332","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/pages\/332"}],"collection":[{"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":21,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/pages\/332\/revisions"}],"predecessor-version":[{"id":1367,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/pages\/332\/revisions\/1367"}],"up":[{"embeddable":true,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/pages\/44"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/media\/347"}],"wp:attachment":[{"href":"https:\/\/www.nissin-ion.co.jp\/en\/wp-json\/wp\/v2\/media?parent=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}